Softplay Floors

We make every effort to process all orders within one full working day, leaving six remaining working days for shipment and delivery to your chosen address. No guarantee can be made unless approved by a member of our Sales Team but where we have available stock of an item, we will do our utmost to provide next day delivery of goods. Our standard shipment time is 3-7 working days. If you do require next day delivery, please contact a member of our Sales Team directly on 0161 969 4011 for this service.

The majority of our products are supplied with free delivery to most UK mainland postcodes on all orders over £50.00, however smaller products will be delivered by Royal Mail Special Delivery. Products that weigh more than 2kg, or classed as high value items, will be delivered by one of our national couriers. Some products require installation by one of our Mobility Technicians to ensure that you gain the maximum benefit from your product[s]. Where this is the case delivery will be sanctioned by a member of the UKS Mobility team, eg large mobility scooters, riser/recliner chairs or electric beds. Technician deliveries typically take up to 7-10 working days. It is the customers’ responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place.

Please Note UKS Mobility.Com do not ship any items outside of the UK.

NOTE: Your consumer rights are not affected in any way

In accordance with the Consumer Contracts regulations UKSmobility.com gives customers a 14 day cancellation period in which orders can be cancelled after the delivery date. Upon receipt of the goods, if you require to return or exchange the product[s] you will be personally responsible for the cost of return but will receive a full refund for the product purchased and standard delivery fee paid (if applicable), providing the goods are in re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your product[s] you must notify us that you are doing so; please contact Customer Services on 0161 969 4011, Monday-Friday 9am – 5pm for a Credit Return Reference Number. If you are unable to return the product to us we can provide this service for you at various fees depending on type of item[s] you are returning.

Returned product[s] must be complete, unused, in an undamaged state and returned in their original packaging. If products are not in a re-saleable condition on return, UKS Mobility Limited reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to UKS Mobility Limited.

Please note that returns policy does not apply to any specialist, bespoke or made to order products.

 All refunds will be processed within 14 days following receipt and inspection of goods.