Terms and Conditions

Terms & Conditions


UKSmobility.com accepts following methods of payment: online via Paypal and debit or credit cards, cheque, postal order, fax, over the telephone with a debit or credit card, or by E-procurement email.

UKSmobility.com accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Switch, and Visa Electron. Unfortunately we are unable to accept payment by Maestro, Solo, American Express, or Delta.

All orders are processed by our Sales Advisors who are fully compliant with both Data Protection and Computer Misuse Acts. All orders outside the UK mainland will be subject to a postage and package charge, which the customer will be informed of prior to the shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Where cheques are used for payment they should be made payable to UKS Mobility Limited. Please allow three working days from the date of receipt to enable the cheque to clear before the shipment of goods.

VAT Relief

Individuals who are chronically sick or disabled and whose products are for personal use, along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT relief.

The majority of UKSmobility.com prices include delivery charges and do not include VAT (unless otherwise clearly stated). Provided the VAT Exempt checkboxes are ticked, along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has compulsory VAT.

Orders which are received without ticked exemption will incur the VAT charge and this will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact our Sales Team on 0161 973 8168 and a member of our team will gladly advise you.


The majority of our products are guaranteed for 12-months by the manufacturer. However, some products are guaranteed for longer e.g. Rise and Recline Chairs, Bath Lifts etc. Our warranty does not cover items used outside of Mainland UK, and does not include the reimbursement for the hire of a replacement product.

Items purchased outside of the mainland UK will be subject to a return to base warranty at the customers cost. If any problems are experienced with the products overseas, please contact our Customer Service Agents on 0161 969 4011 or alternatively you can always email us at info@uksmobility.co.uk

Returns and Complaints

In accordance with the Consumer Rights Act, any goods purchased and contracts formed between UKSmobility.com and you, the consumer, on or after October 1st 2015 must adhere to the following:

  • The goods supplied by UKSmobility.com must be of a satisfactory quality, i.e. of a standard that a reasonable person would consider satisfactory in terms of appearance and finish, safety, durability, freedom from minor defects, and fit for all intended purposes for goods of that kind.
  • The goods supplied by UKSmobility.com should be fit for a particular purpose, i.e. when a consumer has indicated that the goods are required for a particular purpose, or where it remains obvious that the goods are intended for a particular purpose and the UKSmobility.com have supplied them in order to meet the requirement of the consumer, the goods should then be fit for that specified purpose.
  • The goods supplied by UKSmobility.com and received by the consumer should match the description, sample, or model as displayed on our website.
  • The goods supplied by UKSmobility.com must be installed correctly, in instances where installation is an agreed part of the contract between UKSmobility.com and the consumer.

For general returns, notification should be made by you, the consumer, to UKSmobility.com within 14 days of receipt of the goods. Please refer to our Returns and Exchanges Policy for full details of how to return unwanted, unsuitable, or faulty goods back to us.

If at any time you realise there is a problem with the goods or service we have supplied, or if you would like to make a complaint about a product received from UKSmobility.com, or about the service received from any member of our team, please contact our customer services department on 0161 969 4011 or email info@uksmobility.co.uk or fill out our returns form.

UKSmobility.com is a member of the British Healthcare Trades Association (BHTA). We have signed up to the BHTA Code of Practice, and handle all complaints in accordance with this. In the event that you are not completely satisfied with the way in which your complaint has been handled by us, you can contact BHTA and they will mediate your complaint. British Healthcare Trades Association tel 020 7702 2141, email complaints@bhta.com or visit www.bhta.net/home/complain.html

What to do if there is a problem

We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on 0161 969 4011, or info@uksmobility.co.uk. A copy of our complaints handling policy is provided herewith.    

If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation and arbitration and, as a member, UKSmobility.com will participate in this process. 

BHTA can be contacted at:  
New Loom House, Suite 4.06, 101 Back Church Lane, London  E1 1LU   
Tel: 020 7702 2141 
Email: complaints@bhta.com 
Web: http://www.bhta.net/home/complain.html  

The BHTA have a guide to safe buying which can be viewed here: http://www.bhta.net/content/get-wise-buying-safely.html. This guide explains what you can do if things go wrong.

You can also seek advice and information from the EU’s Online Dispute Resolution site here: http://ec.europa.eu/consumers/odr/

Alternatively you can approach ADR provider “x” and we will participate if you do so or please visit the EU’s online platform for dispute resolution at:  http://ec.europa.eu/consumers/odr/

The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, UKSmobility.com is now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person; however, unfortunately we cannot accept batteries by post. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

For information on WEEE Regulations, please click here