Returns & Exchanges
NOTE: Your consumer rights are not affected in any way
In accordance with the Consumer Contracts regulations UKSmobility.com gives customers a 14 day cancellation period in which orders can be cancelled after the delivery date. Upon receipt of the goods, if you require to return or exchange the product[s] you will be personally responsible for the cost of return but will receive a full refund for the product purchased and standard delivery fee paid (if applicable), providing the goods are in re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your product[s] you must notify us that you are doing so; please contact Customer Services on 0161 969 4011, Monday-Friday 9am – 5pm for a Credit Return Reference Number. If you are unable to return the product to us we can provide this service for you at various fees depending on type of item[s] you are returning.
Returned product[s] must be complete, unused, in an undamaged state and returned in their original packaging. If products are not in a re-saleable condition on return, UKS Mobility Limited reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to UKS Mobility Limited.
Please note that returns policy does not apply to any specialist, bespoke or made to order products.
All refunds will be processed within 14 days following receipt and inspection of goods.