COVID-19 Supply chain issues
Due to these unprecedented times worldwide, the global pandemic is now affecting many industries including our own in obtaining stock from outside of the UK. The daily increasing high demand is causing stock issues across our whole range of products, and it is expected not to change for some months. We are trying as quickly as possible to keep our website up to date where we are able to.
Please note: any orders placed on our website that are found to have stock issues then one of our customer service team will contact you normally within 24 hrs on weekdays, or as soon as possible thereafter to discuss options including a refund.
We really do apologize for any inconvenience this may cause.
Our business is currently putting plans in place to ensure our services run as smoothly as possible over the coming weeks, with growing uncertainty over how COVID-19 (Coronavirus) may affect workforces across the country. We have been in regular dialogue with our suppliers and they are providing us with consistent updates regarding stock levels. We are also monitoring and following government guidelines regarding health and safety measures for our staff.
This being said, the impact of the COVID-19 (Coronavirus) pandemic has been unprecedented throughout the world, and it may be the case that we see a reduction in our workforce over the coming weeks as people are advised to self-isolate. It is likely that the COVID-19 virus will also affect the staffing levels of our supplier and courier services. We understand that our customers rely on our products for independent living and we will endeavour to keep you updated during these unprecedented and unpredictable times. We ask for your patience and co-operation as part of these exceptional circumstances.