The key to the successful development of our mobility aids business is the service and after care that we offer. We supply high quality mobility equipment at competitive prices. Yet our business is built on the personal, professional service that we include as a fundamental part of our package to our customers. This package rolls out right the way through our dealings with you.
When you first contact us we will arrange for one of our specialists to come out to visit you in your home. We will examine your physical condition, your mobility needs and also the environment in which you live. We will then make a recommendation on the best mobility aids for you. We will look at all aspects of your situation, not just what we think we can sell you. For example, we quite often help to organise storage sheds for mobility scooters if there is not enough room in the house.
Before you make your decision, we can often arrange for you to test the equipment in your own environment. This enables you to get the feel of the machine where you will be using it.
We deliver your larger mobility aid personally, to your home. In the case of scooters and wheelchairs, we will demonstrate the use of the scooter / wheelchair and advise on the important do's and don'ts, as well as its care and maintenance.
Our on site servicing engineers carry out periodic service checks and repairs. If you have a problem with a product supplied by us, we do not ask you to box up your scooter or wheelchair and send it back to us, like some of the companies selling cheap scooters in newspapers and via the web. We will come out to you, usually within 24 hours. If we cannot correct the fault immediately we can usually provide a loan replacement unit until the repair is complete.
Many of our customers have come to us initially to request us to repair equipment that they have bought from other sources who do not have the back up service that we have developed. Around half of our business comes to us as a result of repeat business or personal recommendation. Please visit our testimonials page TESTIMONIALS to view some of the comments made by our customers.